Privacy Policy — The Permanent Marker

Last updated: 11/08/2025

We take your privacy seriously — no fine print tricks, no data free-for-all. This page lays out exactly what we collect, why we collect it, how we use it, and what you can do about it. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) because that’s the law — and because it’s the right thing to do.

1. Who We Are

We’re The Permanent Marker — the crew behind the work you see on www.thepermanentmarker.com.au.
If you ever need to talk privacy with us, here’s how:

2. What We Collect

We only take what we need to do the job right. That can include:

  • Your name, email, phone, and postal address

  • Payment details (handled securely — we don’t keep your full card number)

  • Website usage data (cookies, analytics)

  • Anything you send us in forms, emails, or conversations

  • Sensitive info (like health or cultural background) only with your OK or when the law says so

3. How We Get It

  • Direct from you: website forms, phone, email, face-to-face

  • Automatically: cookies and analytics tools when you visit our site

  • Occasionally: from public sources or third parties you’ve already given permission to

4. Why We Use It

We use your info to:

  • Deliver our products and services

  • Process orders and payments

  • Reply to your questions

  • Send updates and offers (only if you’ve said “yes”)

  • Keep our website and service running smoothly

  • Meet legal obligations

5. Marketing & Opt-Out

If you’ve signed up for our emails or promos, you can bail anytime — just click the unsubscribe link or email us direct.
And no — we don’t sell your details to anyone.

6. If Your Data Leaves Australia

Some of our tech (hosting, cloud, email) might be based overseas — think the United States, Singapore, and similar.
We only use providers who take privacy as seriously as we do. Using our services means you’re cool with this.

7. How We Keep It Safe

We lock down your info with a mix of tech, admin processes, and common sense. When we’re done with it, we securely delete or strip it of anything personal.
By law, some records stay on file for 7 years — then they’re gone.

8. Your Say

You can:

  • Ask to see what we’ve got on you

  • Fix anything that’s wrong or out of date

  • Ask us to delete it (if the law lets us)

We might need to confirm you’re you before making changes. We aim to reply within 30 days.

9. Staying Anonymous

If you just want to ask a question or make a general enquiry, you can skip giving us your real name — as long as it’s practical and legal to do so.

10. If Something Goes Wrong (Data Breach)

If there’s ever a serious breach that could cause harm, we’ll:

  1. Contain it fast

  2. Work out the damage

  3. Let you and the Office of the Australian Information Commissioner (OAIC) know, as the Notifiable Data Breaches scheme requires

11. Complaints

If you reckon we’ve mishandled your data, email us at info@thepermanentmarker.com.au.

We will:

  • Reply within 7 days

  • Sort it within 30 days if we can

  • If you’re still not happy, you can contact the OAIC:

12. Need This in Another Format?

If you need this policy in a different format (large print, accessible, hard copy), we’ll sort it — no charge.

13. Policy Updates

We’ll update this page if our privacy practices change. The date up top will tell you when it last happened.

This version keeps you 100% legal, but it’s in your voice — clear, direct, and customer-friendly.

If you want, I can now slot this straight into your website with proper HTML formatting so it looks sharp and matches your site styling. That way it’s not just compliant, it’s presentable.

Do you want me to prep that HTML version for you?